About

FAQ

• Where is the store based?

  Portland, OR

• Why do the dresses cost more than Forever 21 and target?

  Vanilla & lace is currently a one man (er... woman) operation. No slave labor, factory lines or mass production here.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What if my package gets lost/what is Insurance?

  Insurance is an add-on to your cost of shipping that ensures your package will arrive and arrive in good condition. If your package is lost the USPS refunds you the full amount you paid.

  If you don't purchase insurance, there will be no refunds for packages lost once in the USPS possession. We haven't had any lost packages yet, but its better to be safe than sorry!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.